Privacy Policy
Last updated: January 29, 2026
1. Introduction
Pilot Checkride Prep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including:
- One-on-one online ground instruction with human Certified Flight Instructors (CFIs)
- Mock checkride preparation sessions with human CFIs
- AI-powered study assistance (AI CFI chatbot)
2. Information We Collect
2.1 Account Information
When you create an account or book a session, we may collect:
- Name and email address
- Phone number (for session scheduling)
- Payment information (processed securely through Stripe—we do not store card details)
- Pilot certificate level and training goals
- Aircraft type preferences
2.2 Session and Training Information
For our instruction services, we may collect:
- Booking and scheduling information
- Notes from ground instruction and mock checkride sessions
- Training progress and areas for improvement
- Communications with instructors
2.3 AI CFI Usage
When using the AI CFI chatbot, we collect:
- Chat messages and conversations
- Certificate and aircraft preferences you provide
- Usage patterns to improve the AI experience
2.4 Technical Information
We automatically collect:
- Device and browser information
- IP address and general location
- Pages visited and session duration
2.5 Cookies
We use essential cookies for authentication and session management. You can disable cookies in your browser settings, though some features may not function properly.
3. How We Use Your Information
We use your information to:
- Schedule and conduct ground instruction and mock checkride sessions
- Match you with appropriate instructors based on your certificate goals
- Provide personalized AI-powered study assistance
- Process payments and manage subscriptions
- Send appointment reminders and service updates
- Improve our services and instructor training
- Respond to your inquiries and support requests
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Our instructors: To prepare for and conduct your training sessions
- Service providers: Stripe and Square (payments), scheduling platforms, video conferencing tools, and infrastructure providers
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We protect your data using industry-standard encryption and security practices. Payment information is processed by Stripe and is never stored on our servers. Access to personal information is limited to authorized personnel who need it to perform their duties.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Request a copy of your data
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Session notes and training records may be retained longer to support your ongoing training. You can request deletion of your data at any time.
8. Children's Privacy
Our services are designed for student pilots, who must be at least 16 years old to solo and 17 to obtain a private pilot certificate. We do not knowingly collect information from children under 16.
9. International Users
Our services are primarily offered within the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Continued use after changes constitutes acceptance.
11. Contact Us
For privacy questions or to exercise your rights, contact us at:
Email: hello@pilotcheckrideprep.com